FAQ



LOCATION & STORE HOURS

  • WAZE / Google Maps: Bellefleur by Beatrix
  • Our store branch is located OUTSIDE Unimart Greenhills, store entrance along Club Filipinio Ave, San Juan, Metro Manila
  • We do NOT have other branches
  • We are open daily from 10 am to 6 pm
  • Store hours may be subject to sudden changes due to government mandates concerning community quarantine guidelines 

PARKING & CURBSIDE PICK-UP

  • Paid parking is available in the building where the Bellefleur store is located
    • Free parking is not available but there is a driveway in front of the store
    • Cars left unattended may be clamped or ticketed
  • For curbside pick-up, please call the Bellefleur staff at (GLOBE) 09451234577 or (SMART) 09615278117 to bring out your order

DINE-IN & CUTLERY

  • We do NOT offer dine-in services
  • Our store serves as a pick-up point only 
  • We do NOT provide cutlery

BELLEFLEUR MENU

  • Please visit our MENU section to see our Bellefleur products
  • To see more Bellefleur product photos, please the official Bellefleur by Beatrix Facebook and Instagram accounts 
  • To view our imported snacks available in store and for delivery, please visit IG bellefleurfaves

BELLEFLEUR PRODUCT DESCRIPTION & SERVING SIZE

  • Please visit our MENU section to see our Bellefleur products

BELLEFLEUR PRODUCT CARE

  • FROZEN CAKES (includes our Frozen Brazos and Tres Leches)
    • Please keep in the FREEZER
    • Do NOT keep in the refrigerator
    • Good for two (2) weeks in the freezer from date of purchase
  • CAKES (Ferrero Bucket cake & Pistachio Strawberry) 
    • Please keep in the refrigerator / chiller
    • Best eaten within three (3) days from date of purchase
    • Keep leftovers in the freezer up to two (2) weeks
  • CUPCAKES 
    • Please keep in the refrigerator / chiller
    • Good for five (5) days in the refrigerator from date of purchase
    • Best eaten within three (3) days from date of purchase
  • MACAROONS
    • Please keep in the refrigerator / chiller
    • Good for five (5) days in the refrigerator from date of purchase
    • Best eaten within three (3) days from date of purchase
  • FROZEN PASTA
    • Good for two (2) weeks in the freezer from date of purchase
    • Before eating, please defrost in the refrigerator until soft enough to scoop into a microwave-safe container
    • Heat pasta in the microwave in 20 second bursts, stirring in between, until warm
    • Please keep leftovers in the refrigerator
    • Once defrosted / reheated, best consumed within two (2) days
  • TRUFFLE SPREAD & BUTTER
    • Good for two (2) weeks in the freezer from date of purchase
    • Before eating, please defrost in the refrigerator until soft enough to spread
    • We do not use preservatives, so once defrosted, best consumed within three (3) days
  • TECHNIICE 
    • Please keep techniice in the freezer immediately 
    • Can be reused as long as the techniice has not deflated

IMPORTED SNACKS

  • We also carry a variety of hand-picked imported snacks – available in our store and for delivery
  • To view our imported snacks available, please visit IG bellefleurfaves
  • These items are available for purchase in store as well as for delivery

CANDLES

  • We have BIRTHDAY CANDLES available for sale
  • We can also provide one (1) free red candle per cake upon request
  • RED is the only free candle color available

DEDICATIONS

  • We do NOT write (dedications) on our products
  • We have BIRTHDAY CANDLES available for sale
  • Staff can write a message on a small card upon request

PAYMENT & RESERVATIONS

  • We accept online payment via BPI, BDO, Metrobank, and Gcash
  • For walk-in customers, we also accept cash, credit & debit card payments in store 
  • To place a reservation, orders must be paid in advance 
    • Unpaid orders will not be reserved

HOW TO ORDER

  • Please visit our HOW TO ORDER section for more information 

DELIVERY

  • We deliver within Metro Manila only
    • Customers outside Metro Manila MUST BOOK THEIR OWN RIDER
  • We charge fixed delivery fees per area + PHP 80 GCQ priority fee for the rider
    • Example: Delivery to Makati (PHP 180 fixed fee + PHP 80 GCQ fee) is PHP 260
    • Please make sure to provide the full delivery address in order for us to give the delivery fee cost
  • You can also opt to book your own (Lalamove) rider or drop by the store to pick up your order
    • It will always be cheaper to book your own rider than to have us deliver
  • For more information, please visit our HOW TO ORDER section

SURPRISE GIFTS

  • If you would like to surprise the receiver, you must BOOK YOUR OWN RIDER
  • If you would like us to deliver, the receiver must be informed of the delivery in advance 
    • We will not deliver surprise gifts

BOOK YOUR OWN RIDER

  • You can book your own (Lalamove) rider with insulated bag 
    • It is cheaper to book your own rider than to have us deliver
  • Booking and payment of the delivery fee will be handled by the customer
    • We will not advance delivery fee payments to the rider on your behalf
  • We have techniice (reusable gel ice packs) and Bellefleur cooler bags w/ techniice available for sale in store. 
    • Staff will recommend what you need, depending on the destination address
  • Once the order leaves the store, we will not be responsible for any damages to your order due to factors out of our control, including but not limited to: travel time, distance, accidents or improper handling by the rider
  • For more information, please visit our HOW TO ORDER section

TRANSPORT REMINDERS & REQUIREMENTS

  • Please book a (Lalamove) rider with an insulated bag to decrease chances of the order getting damaged
  • We have techniice (reusable gel ice packs) and Bellefleur cooler bags w/ techniice available for sale in store. Staff will recommend what you need, depending on the destination address
    • Techniice (reusable gel ice packs) are available for PHP 100, used for shorter distance transport
    • Bellefleur cooler bags w/ techniice are available for PHP 350, used for longer distance transport
  • Once the order leaves the store, we will not be responsible for any damages to your order due to traffic, travel time, distance, and other possible factors out of our control (such as accidents or improper handling)

PICK-UP IN PERSON

  • You may opt to pick-up your order in store in person
  • Our store is open daily from 10 am to 6 pm
  • Please bring your own cooler bag or ice chest with ice, to ensure the order does not melt during transport
  • We have techniice (reusable gel ice packs) and Bellefleur cooler bags w/ techniice available for sale in store. Staff will recommend what you need, depending on the destination address
  • Once the order leaves the store, we will not be responsible for any damages to your order due to traffic, travel time, distance, and other possible factors out of our control (such as accidents or improper handling)
  • Store hours may be subject to sudden changes due to government mandates concerning community quarantine guidelines

TECHNIICE & INSULATED BAGS

  • Techniice (reusable gel ice packs) are available for PHP 100, used for shorter distance transport.
  • Bellefleur cooler bags w/ techniice are available for PHP 350, used for longer distance transport.
  • One (1) Bellefleur cooler bag fits one (1) cake – keeps the cake frozen for 4-6+ hours. 
  • Staff will recommend what you need, depending on the destination address’ distance from the store

ALLERGENS

  • Our kitchen handles dairy, nuts, gluten (wheat), and eggs
  • Bellefleur products may contain any or a combination or traces of the ingredients listed above

HALAL

  • Bellefleur products are not Halal certified

CUSTOM ORDERS

  • What is listed on the MENU is what we have available 
  • We do not customize any of our products (flavors, sizes, designs & ingredients) 
  • We do not offer low fat or sugar-free options

CONTACT US

  • PM our Facebook: Bellefleur by Beatrix
  • DM our Instagram: bellefleurbybeatrix
  • During store hours (10 am to 6 pm only)
    • VIBER, text or call our GLOBE store phone: 0945 123 4577
    • Text or call our SMART store phone: 0961 527 8117